How long does it take for an order to be delivered?
During checkout, our website shows the available delivery methods for your destination, the price, and the estimated delivery time in working days. Working days do not include Sundays, or any Public Holiday in the Netherlands or the country of destination. Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed and should be taken as an estimation basis only.
While specific estimates are quoted at checkout, these are broadly in line with the following guidelines:
Monday to Friday:
Standard | Express | |
Netherlands | 4-8 Days | 2-3 Days |
Belgium | 5-10 Days | 2-4 Days |
Other Destinations in Europe | 5-10 Days | 2-4 Days |
USA | 10-12 Days | Not Available |
In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside of our control.
For any orders that are placed before 2 pm on Monday to Saturday, these orders will be dispatched on the same day, for the delivery to be made the next day. For any orders placed after 2 pm, these will be dispatched the following working day for delivery on the next working day.
For Saturdays orders:
- Orders placed before 2 pm will be dispatched on Saturday.
- Orders placed after 2 pm will be dispatched on the following Monday.
Please note that orders will require a signature upon delivery. Dispatch times may vary during sale periods and busy trading times.
Additional delivery information
Shipment dates are estimates with which our couriers work to achieve. If you live in an area experiencing an unexpected service delay (i.e., severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
Remote areas are subject to an additional 1-2 days for deliveries. We are unable to deliver to any of PO or APO/FPO boxes.
How much will delivery or shipping cost?
We offer a variety of delivery options. The shipping page on our website will show our current delivery options, estimated shipping times, and costs accordingly. For most destinations, we aim to offer a standard tracked service and express service.
For shipments to Netherlands, we offer the following options:
- Standard Delivery (Estimated Delivery of 4-8 Working Days,
with Tax & Duty Included) = Free Delivery for orders over €50.
- Express Delivery (Estimated Delivery of 2-3 Working Days, with Tax & Duty Included) = Additional Fee of €7
- Standard Delivery (Estimated Delivery of 5-10 Working Days,
with Tax & Duty Included) = Additional Fee of €8
- Express Delivery (Estimated Delivery of 2-4 Working Days, with Tax & Duty Included) = Additional Fee of €60
- Standard Delivery (Estimated Delivery of 5-10 Working Days,
with Tax & Duty Included) = Additional Fee of €8
- Express Delivery (Estimated Delivery of 2-4 Working Days, with Tax & Duty Included) = Additional Fee of €60
For shipments to destinations in USA, we offer the following options:
- Standard Delivery (Estimated Delivery of 5-10 Working Days, with Tax & Duty Included) = Free Delivery for orders over €50. Additional Fee of €7 applies for orders below €50.
When will my order be shipped?
Orders are sent straight away to be picked and packed as soon as the confirmation button is pushed! Once dispatched, you will receive a dispatch email confirmation with tracking information.
In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control.
Is it possible to track my order?
Absolutely! All of our shipping options come with tracking information. Once your order ships from our warehouse, you will receive a confirmation of dispatch, including a tracking link, to the email address you entered when ordering.
If you do not see this email in your inbox after a couple of days of placing your order, please check your junk/spam folder. Alternatively, you may contact our Customer Service team for further assistance.
Where will my order ship from?
Your order will be expertly packed and shipped with utmost care by our fantastic team, located in Hong Kong.
Do I need to pay for import VAT and duty?
Your parcel will be dispatched with DDP and you dont have to pay for extra tax and duty.
What should I do if my order is late?
We keep in close contact with our courier partners to make sure delivery estimates are correct, keeping it as up-to-date as possible. Sadly, some conditions are out of our control or local events can occasionally cause a delay.
If your order has exceeded the estimated delivery time frame or something looks unusual on the courier tracking pages, please do contact us!
Any orders that arrived late that you no longer wish to keep, may be returned for a refund. For more information on this part, please refer to our Returns Policy.
Can I ship my order to a forwarding address?
Unfortunately, we are unable to ship any orders to a forwarding address. We may cancel your order and contact you if a forwarding address is entered at the checkout.